Privacy Policy
How Hinrichsen Heating & Air Conditioning, Inc. collects, uses, shares, and protects your information.
Last updated: July 17, 2026
Hinrichsen Heating & Air Conditioning, Inc. ("Hinrichsen Heating & Air Conditioning, Inc.", "we," "us," or "our") respects your privacy. This Privacy Policy explains what information we collect, how we use and share it, and the choices you have. It applies to our website, our phone and text communications, and the services we provide throughout Central Illinois. By using our website or services, you agree to this Policy.
1. Information We Collect
We collect the following categories of information:
- Identifiers & contact data — name, service/billing address, email, and phone number.
- Service data — property details, equipment and service history, and appointment records.
- Payment/financing data — billing details processed by our third-party payment/financing partners (we do not store full card numbers).
- Communications — messages you send us, and, where applicable, call recordings and chat transcripts (used for quality and training).
- Usage & device data — IP address, browser/device type, pages viewed, and referring pages, collected automatically via cookies and analytics.
Sources: directly from you, automatically from your device, and from service providers such as analytics, call-tracking, and scheduling tools.
2. How We Use Your Information
- Schedule, provide, and follow up on service and free estimates
- Process payments and financing and send invoices and reminders
- Respond to inquiries and provide customer support
- Operate, secure, and improve our website and services
- Send you information about maintenance, promotions, and offers (with your consent where required)
- Comply with legal, tax, and regulatory obligations
3. How We Share Information
We do not sell your personal information, and we do not "share" it for cross-context behavioral advertising as those terms are defined under California law. We disclose information only to:
- Service providers who process it on our behalf (payment/financing, scheduling, call tracking, analytics, hosting) under contract
- Manufacturer/rebate programs when needed to register equipment or process a rebate you request
- Legal and safety recipients when required by law or to protect our rights, customers, or the public
- A successor in the event of a business transfer
4. SMS / Text Messaging (TCPA)
If you provide your mobile number and opt in, we may send you appointment, service, and account text messages, and — only with your separate express consent — promotional texts. Consent to receive texts is not a condition of purchasing any service.
Message frequency varies. Message and data rates may apply. Reply STOP to unsubscribe at any time and HELP for help. Carriers are not liable for delayed or undelivered messages. Our messaging program operates under TCPA and A2P 10DLC requirements. Text consent details are presented at the point of opt-in on our forms.
5. Cookies, Analytics & Your Choices
We use cookies and similar technologies to run the site, remember preferences, and measure traffic (for example, Google Analytics and advertising pixels). You can control cookies through your browser, and we honor recognized Global Privacy Control (GPC) and Do-Not-Track signals where legally required. You may opt out of Google Analytics via Google's opt-out tools and of interest-based ads through your ad-platform settings. Disabling cookies may limit some site features.
6. Your Privacy Choices
Depending on where you live, you may have the right to access, correct, delete, or obtain a copy of your personal information, to opt out of sale/sharing, and to not be discriminated against for exercising these rights. Illinois residents: if we ever process biometric identifiers (e.g., certain photos), we will do so consistent with the Illinois Biometric Information Privacy Act (BIPA).
Your California Privacy Rights — Do Not Sell or Share My Personal Information
Under the California Consumer Privacy Act as amended by the CPRA, California residents have specific rights regarding personal information. In the last 12 months we collected the categories described in Section 1 above: identifiers and contact data (through our website forms and phone calls) and internet activity data (through Google Analytics 4 and Google Tag Manager — the only measurement tools this site runs). We collect them for the business purposes in Section 2.
Sale / sharing disclosure: we do not sell your personal information for money. If our use of advertising cookies is ever treated as "sharing" for cross-context behavioral advertising under the CPRA, the choices below opt you out of it.
- Right to know / access — request the categories and specific pieces of personal information we hold about you.
- Right to delete — request deletion, subject to legal retention requirements.
- Right to correct — request that we fix inaccurate personal information.
- Right to opt out of sale/sharing — exercised on this page (below) or via GPC.
- Right to non-discrimination — we will never deny service, charge different prices, or vary quality because you exercised a privacy right.
How to opt out: use the on-site choice below, or turn on Global Privacy Control (GPC) in your browser — we honor GPC automatically, with no other action needed. You can also contact us using the details in Section 13.
Exercise your opt-out on this site: click the button below and we will turn off analytics and advertising storage for this browser. Your choice is saved and re-applied on future visits.
To exercise any other right, contact us using the details below; we will verify your request before responding, and you may use an authorized agent.
7. Payment Security
We never collect or store full payment-card numbers on this website. Payments and financing applications are handled by our third-party processors and financing partners on their own secure (PCI-DSS compliant) hosted pages; card data goes directly to them and never touches our servers.
8. Artificial Intelligence
Parts of our website content and chat/estimate tools may be produced or assisted by AI systems. AI-assisted output can contain errors and is provided for general information only; it is not a binding quote or professional advice. Contact us to confirm any detail that matters to your decision.
9. Children's Privacy
Our services are directed to adults. We do not knowingly collect personal information from children under 13 (COPPA). If you believe a child provided us information, contact us and we will delete it.
10. Data Retention & Security
We keep personal information only as long as needed for the purposes above and to meet legal, tax, and warranty obligations, then delete or de-identify it. We use reasonable administrative, technical, and physical safeguards to protect your data; however, no method of transmission or storage is 100% secure.
11. Third-Party Links
Our site may link to third-party sites (e.g., manufacturers, financing, review platforms) that have their own privacy policies. We are not responsible for their practices.
12. Changes to This Policy
We may update this Policy from time to time. The "Last updated" date above reflects the latest revision; material changes will be posted on this page.
13. Contact Us
Questions or requests about your privacy? Contact:
Hinrichsen Heating & Air Conditioning, Inc.
225 N Eureka St, Goodfield, IL 61742
Email: [email protected]
Phone: (309) 965-2604